1. Data controller
The data controller for personal data is Pellerio Technologies Ltd, registered at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. For privacy-related requests, please email [email protected].
2. Data we collect
We may process the following categories of personal information:
- Identity data: first name, last name, date of birth, email address, phone number
- Financial data: information about deposits, withdrawals, and investment activity
- Verification data: identity document, proof of address (KYC/AML compliance)
- Technical data: IP address, browser, device, cookies, and browsing data
- Communication data: recordings of calls with advisers (with prior consent)
3. Purposes of processing
Personal data is used for the following purposes:
- Creating and managing your account
- Providing investment services and financial advice
- Compliance with legal and regulatory obligations (KYC, AML, tax reporting)
- Service communications, updates, and customer support
- Platform improvement and anonymous statistical analysis
- Direct marketing, with your explicit consent
4. Legal basis
Processing is based on the following legal grounds under GDPR:
- Contract performance: to provide the services you request
- Legal obligation: for regulatory and tax compliance
- Legitimate interest: for platform security and fraud prevention
- Consent: for marketing and non-essential cookies
5. Data sharing
We do not sell your personal data to third parties. We may share information with:
- Authorised financial partners executing transactions on our behalf
- Technology and payment service providers
- Competent authorities, when required by law
- Legal and tax advisers bound by professional confidentiality
All third-party providers are bound by GDPR-compliant data processing agreements.
6. International transfers
Data may be transferred outside the United Kingdom and the EEA. In such cases, we implement appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission.
7. Data retention
We retain personal data for as long as necessary to provide services and meet legal obligations. Generally, account data is kept for 7 years after account closure, in line with financial sector requirements.
8. Your rights
As a data subject, you have the following rights under GDPR and UK GDPR:
- Right of access to your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restriction of processing
- Right to data portability
- Right to object to processing for marketing purposes
- Right to withdraw consent at any time
To exercise your rights, email [email protected]. You may also lodge a complaint with the Information Commissioner's Office (ICO) in the United Kingdom.
9. Cookies
This site uses essential technical cookies and analytics cookies to improve user experience. You can manage preferences through your browser. Non-essential cookies are activated only with your consent.
10. Security
We apply technical and organisational measures to protect personal data, including SSL/TLS encryption, two-factor authentication, access controls, and periodic security audits.
11. Policy changes
We reserve the right to update this privacy policy. Material changes will be communicated by email or via a notice on the platform.